Instant, 24/7 Support
Skye AI operates around the clock, ensuring your customers always have support whenever needed. With instant responses, you can reduce wait times and increase customer satisfaction.
AI-Powered Interactions
Leveraging advanced AI, Skye understands and resolves customer queries with human-like efficiency. Enhance service quality with intelligent, accurate, personalized interactions.
Seamless Integration
Easily integrates with your existing systems, making implementation a breeze without disrupting your operations. Streamline your customer service process, saving time and resources.
Scalable Solutions
Skye AI is designed to grow with your business, effortlessly handling increasing volumes of interactions. Ensure your customer service scales efficiently with your business growth.
Say goodbye to repetitive queries clogging your front desk
Skye AI Virtual Agent handles all the common questions and routine requests with ease, freeing up your valuable staff to focus on what truly matters: providing exceptional in-person service.
Getting in touch with Skye AI Virtual Agent is as simple as calling or messaging your main line. Rest assured, if there's ever a question Skye AI Virtual Agent can't answer, a seamless hand-off to our dedicated staff - or yours - is just a request away.
Skye AI is more than just an IVR; it's the support system that ensures your on-site team can prioritize pressing matters and personal touches that make your service stand out.
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What API integrations does Skye support?
If there is an API – we can integrate it. The most requested integrations are for PMS, chat platforms, workflow management, ticketing, and scheduling applications.
Can I get Skye without PBX Integration?
Absolutely. We offer Skye both with and without PBX integration; however, it is much more powerful when integrated.
With PBX integration, calls can be routed to any internal hotel extension with no added telephony costs or acquiring any additional DIDs. Further, we can identify the guest room from the calling number. In addition, Skye can make automated calls to guest rooms directly rather than to a guest’s mobile phone.
Do I have to let Skye use our PMS?
No. Skye can operate without ever touching your PMS. System. Clients find it useful to document interactions centrally using an existing PMS; however, it is not necessary in order to activate Skye.
What happens when a caller wants to speak to a person?
When a customer interacts with Skye they can say or text AGENT (or a different keyword that you choose such as “human” or “operator”) at any time to be connected to a live person. The communication is then routed as you see fit – to someone on your team or to a Tyme Global agent. You also have the option to route to a ticketing system.
Do I have to use Tyme Global agents?
While we would love to support you with our best-in-class customer service agents, you do not need to connect Skye to Tyme Global. We can route call escalations wherever you wish.
What type of support do you offer?
We offer several support tiers from full-service to self-service options. If you select self-service, we are always available to assist should you have any questions.
How does Skye "learn?"
Every time Skye hears a word or phrase it does not understand it logs the incident. These incident reports are then sent to a human team to review and update the lexicon.
We offer several support tiers that handle updates to the database. With the self-service option, a member or members of your team will receive notifications and be responsible for any making updates to the lexicon. Alternately, we can offer a full-service support package that will review and make updates to the system and report on them.
How is a virtual agent different from a chatbot?
While chatbots and virtual agents like Skye run on software, only virtual agents use Artificial Intelligence (AI). Skye uses adaptive understanding and natural language processing to understand caller intent. With proprietary algorithms, Skye offers conversational interactions that deliver a more sophisticated customer experience than its simpler chatbot cousins.
